Trust and safety
They’re the top priorities at UrbanSitter.
That’s why every sitter, nanny and caregiver is background checked. Each caregiver profile is individually reviewed by our Trust & Safety team. Our aim is to provide members with transparency and information to make informed decisions.
How UrbanSitter leads the way in trust
Available in any amount to fit your budget, these gift cards cover countless helpful services, from babysitting and pet care to senior care and household support, allowing your recipient to enjoy every moment.
Unlock your personal network to find caregivers through Facebook friends, neighbors, your child's school, parenting groups and hundreds of other trusted local groups.
Find out who's popular among families with caregiver profile stats—15 repeat families says a lot!
Get the inside scoop with verified reviews and recommendations from families and caregivers.
Peace of mind in every profile
Every caregiver profile is thoroughly reviewed by our trained team of Trust and Safety specialists, not just a computer.
Annual background checks
A background check indicates that the nanny, sitter or caregiver has cleared the following in the last 13 months: Sex Offender Search, Global Watchlist Search, County Criminal Search, and National Criminal Search.
Responds quickly to new families
Reliability
Caregivers with this badge maintain a 90% or better completion rate on all bookings.
Want to learn more about what goes into a nanny background check or how to do a background check on a nanny? Read our FAQ.
Setting a new bar for privacy and security
Safe messaging
The contact information on your profile is only shared with another member once the booking is confirmed.
Member authenticity
All families go through an authentication process before they can book caregivers.
Payment protection
UrbanSitter works with industry leaders to ensure your information is stored safely and payments are processed securely.
Industry-respected trust and safety partners
UrbanSitter partners with several different Trust and Safety companies in the above initiatives including Checkr and Stripe.
Member services team
7 days a week
Our award-winning member services team is here 7 days a week to guarantee the very best in trust and safety.
Upgraded background checks
You can request an upgraded background check or a driving record check package for a caregiver. Email us for options and pricing.
Booking support
We provide support for payment, reliability and member concerns for every booking scheduled through UrbanSitter.