UrbanSitter Review Guidelines
Last updated November 30, 2021
As a marketplace, UrbanSitter thrives when members provide reviews that are genuine, factual, and thoughtful. This channel for endorsement and feedback benefits both parents and caregivers alike.
- A genuine review is based on firsthand experience and avoids hearsay. Tell your own story in a straightforward way. Disingenuous reviews are easy to spot and reflect poorly upon the author.
- A thoughtful review is constructed with an understanding of its significance. Take your time when composing a review and consider its impact on the UrbanSitter community.
- A factual review relies on what actually happened and does not employ exaggerations or assumptions. Focus on providing useful information that helps others make good decisions.
Guidelines For Responding To Public Reviews
When responding to a public review, individuals should aim for their response to be relevant, sensible, and professional.
- A relevant response addresses the review and stays on point. Avoid comments that are out of context.
- A sensible response is written with an understanding of its likely impact on your reputation. Think about how you'll be perceived by others who read your response.
- A professional response imparts goodwill. Leave readers with a positive impression of how you react when faced with praise or criticism.
General Policies For Reviews and Responses
UrbanSitter's general policy is not to delete, edit, or censor reviews and responses. However, reviews and responses that contain any instances of the following will be removed:
- Spam, advertising, or other commercial content
- Content that endorses illegal activity
- Irrelevant political, religious, or social commentary
- Language deemed to be profane, vulgar, obscene, slanderous, threatening, or discriminatory
- Personal contact information or irrelevant URLs
- Disclosures of personal health information without the other party's permission
- Attempts to impersonate another person
